Understand punchout orders (2023)

Punchout ordering is an account-based commerce flow in which buyers can purchase products directly from merchants; the buyer’s procurement system is integrated with the merchant’s commerce system.

While buyers browse in their own procurement system, they can “punch out” to the merchant’s site where they can receive details about products and account-specific pricing. Buyers add products to their carts from these product catalogs. When a buyer is ready to check out, instead of going through the buyer’s commerce account checkout process, the system sends the product information back to the buyer’s procurement system so the buyer can either continue shopping at other merchants or submit the order through the procurement system for approval.

Once the order has been verified and approved, a purchase order is sent to the merchant. A single purchase order can constitute a collection of multiple buyers going as one or an individual. Depending on the system capabilities, the purchase order can go directly to a merchant’s fulfillment system without the need for the Oracle CX Commerce system. In other cases (for example, the merchant’s fulfillment system is not set up to receive purchase orders), this may not occur. The Commerce system can then receive the purchase orders, validate them, and send them through the Commerce fulfillment process.

All the main flows (for example, editing or canceling an order, or returning or exchanging products) have been built into the Commerce system for orders.

Currently, only direct punchout orders are supported, which involve direct buying from one buyer’s organization to a single merchant. Third-party networks, also known as marketplaces, are not supported.

Understand punchout orders in the Agent Console

An agent cannot place a punchout order for a buyer because of the way the orders are placed. However, for those punchout orders that enter the Commerce system, you can search for the order as you would any other order:

  • When a buyer launches the Storefront application and adds items to the cart, the punchout order is created and associated with a pseudo-user. The order is incomplete prior to submission. On the Order Details page, the Origin of Order field is set to Punchout. This is the state you see if you search for and open an incomplete cart of the pseudo-user.
  • With submission of the punchout order, the Origin of Order field is updated to PurchaseOrder and remains in that state unless you create an exchange order.
  • If your business has set up a remorse period, you can edit punchout orders that fit the criteria.
  • Once the punchout order is fulfilled, you can search for the order and complete returns and exchanges as you would with any other order.
  • With exchanges, because a new order is created from the original order, the new order’s Origin of Order state is updated to contactCenter. The original order’s Origin of Order remains as PurchaseOrder.

Understand account-based commerce approvals

During order creation, the Check for Approval button is displayed so the agent is aware that the order may be sent for approval based on the account level purchase limit. If the order requires approval, the agent may not need to request payment details; only deferred payment is accepted, for example, an invoice.

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Order approval and rejection are completed by an account approver, after order approval has been enabled in the administration interface, and orders have been submitted that require approval.

When creating an order for a buyer, once the items have been added to the cart, in the Payment Details section, on the right side of the page, click Check for Approval to see if the order requires an approval. A message is displayed to inform the buyer if approval is required. If the order requires approval, in the Payment Details section, credit/debit card information does not need to be added as the default version of the Agent Console does not retain credit/debit card information during the approval process. Only deferred payments (for example, cash and invoice) are accepted.

To approve or reject orders, the approver can log into his or her account and view a list of orders on the Orders Pending Approval tab. The approver can then view the details of an order and either click Reject or Approve. An email notification is sent to the shopper after an order has been approved or rejected.

Agents can assist approvers and account buyers by:

  • Approving pending orders on behalf of an approver.
  • Amending approved orders during the remorse period.

It is solely the approver’s responsibility to approve or reject orders. However, an account buyer can contact an agent to amend an order.

To approve an order on behalf of an approver:

An example might involve an approver who is unable to access his or her Order Approvals tab because of lack of access to the internet.

  1. Complete a customer search to confirm the shopper has the role of approver. On the Customer Profile page, refer to the Storefront Role section to identify if the shopper is a delegated approver.
  2. On the approver’s profile, under Account Name, select the account for the orders for approval.
  3. Click the Order Approvals tab to view pending approvals.

    The Order Approvals tab is only displayed if the shopper has the approver role.

  4. From the list of pending orders, click the order link for the appropriate order. The Order page is displayed with the status of Pending Approval.
  5. Optionally, add information in the Approval Comments field.
  6. Click Reject or Approve. On the confirmation dialog, click Approve or Cancel.

    Once approved, the status of the order changes to Pending Payment if a credit or debit card was used, or Submitted to Fulfillment if another method, like invoice, was used. The buyer receives an email informing him or her that the order has been approved.

    The order can also be set to Pending Payment in cases where no payment has been provided for an order sent for approval.

    The buyer can now access the order and add payment information if necessary. If a credit or debit card was used for the original order, in the default version of the Agent Console, the buyer needs to re-enter the credit card information. Once approved, orders created using the invoice payment method are submitted directly to fulfillment and do not require additional buyer intervention. In cases where credit or debit card are used, card data is not saved; the buyer must provide credit or debit card information.

    For orders with pending payments, your business can set a price hold period during which the price of the order will not change. After the period passes, the order is cancelled. For more information, see Set the price hold period.

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To amend a buyer’s order:

  1. Conduct an order search and open the order to confirm the order is within the remorse period.

    Amendments to a buyer’s order can only be made if the order is still within the remorse period.

  2. On the Order page, click Edit Order. A dialog is displayed to inform the buyer that the order may require an approval.
  3. Complete the order amendment process.

    The buyer can add an invoice number at this point instead of a credit or debit card. With an invoice, once the order is approved, the order goes immediately to Submitted to Fulfillment. Credit and debit card information is not retained by the system.

  4. Ensure that the credit or debit card information is complete.

    If approval is not required, once the order is placed, the order is submitted for fulfillment.

  5. Once the order is completed, click Place Order. If the order requires approval, a dialog is displayed to inform you of that fact. Click OK to proceed with the approval process.

Because a new order requires approval, the new order is generated and the previously placed order is cancelled. If a credit or debit card was used for the order, once the order is approved, the buyer must open the order and re-enter the credit card information as the default version of the Agent Console does not retain this information.

Schedule an order

Schedule automatically recurring orders for items the shopper needs to buy periodically. When the scheduled time is reached, the system automatically creates an order for the product. You can edit the schedule and the quantity later from Scheduled Orders page in the shopper account.

To schedule a recurring order:

  1. Create a new order or open an order already in progress (complete the order) for the shopper.
  2. Add an item or items to the order. In the Order Items section, under the order total, the Schedule Order checkbox appears.
  3. Select the checkbox. The Schedule Instruction section appears.
  4. In the Schedule Instruction section, enter the following information in the fields:
    • In the Order Name field, enter a significant name to help identify this particular scheduled order in the future.
    • In the Start field, enter the date on which this scheduled order begins. You can also use the date picker icon to select the date.

    This date must be later than the current date.

    • (Optional) In the End field, enter a date on which this scheduled order ends. You can also use the date picker icon to select the date.
    • From the Frequency menu, select how often this scheduled order occurs. Choices span from daily to quarterly.

    If the shopper decides to order weekly, an additional set of options appears. Choose the day or days of the week. You can also choose which week of the month the order runs.

    • Select the Suspend checkbox if the shopper wants the scheduled order, once scheduled, to be placed on hold.

    The total price of the scheduled order may change based on the prices of items in the order at the time it is submitted.

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  5. Complete the order per instructions in the Create New Orders section.

    Note: There is one exception with scheduled orders concerning payment: Scheduled orders must be paid for using an invoice or purchase order number as the default version of the Agent Console does not retain shopper credit card information.

  6. For scheduled orders, the Place Order button is replaced with the Schedule Order button. Click the button to schedule the order.
  7. Once the order is scheduled, the Customer Profile page for the shopper appears with the Scheduled Orders tab displayed. On this tab, you can review all of the scheduled orders created for this shopper.
  8. On the tab, the table provides information about each order: name, order ID, created date, frequency, next ship date, status, and last order date. Click Delete to permanently stop the scheduled order from recurring.

    If in the future you want to find the scheduled orders for a shopper, open the shopper Customer Profile page and click the Scheduled Orders tab.

  9. To view a scheduled order in more details, click the name link. The Scheduled Order page for that order appears.
  10. On this page, you can make changes to the schedule instructions, changing name, dates and frequency, and suspend the order.

    Note: You cannot add or remove items from the order. One solution may be to delete the scheduled order and create a new one.

  11. In the Order History section, view the orders that have been fulfilled previously, along with order outcomes and any failure reasons if they occur.

Understand the effect of order approvals on scheduled orders

For account-based scheduled order, the order requires approval if one instance of the scheduled order exceeds the purchase limit. When a scheduled order is approved, the approval applies to every instance of the order created based on the schedule. The approval persists even if the prices of the schedule order change. Conversely, if Oracle CX Commerce determines that a new scheduled order does not require approval, that determination persists even if the prices change in the schedule order and cause its total value to exceed the purchase limit at some point in the future.

The approval status of a scheduled order affects what the shopper can do with the order. When a scheduled order has been approved, the order is locked down and the only elements that can be edited are the schedule, the active or inactive setting, and the payment method. Note that a scheduled order does not go back for re-approval if the schedule is edited.

When a scheduled order has been rejected, none of the order’s instances are allowed to proceed and the order cannot be edited. When a scheduled order is pending approval, its contents are repriced when the order’s details are viewed. The shopper can modify the schedule and the active/inactive setting of a scheduled order that is pending approval.

Scheduled orders that already exist when the order approval feature is enabled are allowed to proceed without approval.

Complete in-process orders

There may be situations where the customer is having issues with placing an order, so the order is in progress but incomplete.

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To assist with an in-process or incomplete customer order:

  1. Conduct a customer search.
  2. Under Customer Results, in the Cart column, click the Complete link. The Order Details page appears.

    If the customer does not have an order in progress, the Cart Action is displayed as New.

  3. Add or delete items, add promotion codes, shipping and payment details, and add notes as necessary. At this point, the shopper can use either single or multiple payments options. For more information, see Understand single and multiple payments.

    For more information on adding and editing order details, see Create new orders. For information on scheduling an order, see Schedule an order.

  4. Once all item and customer information has been added to the order, click Place Order.

Once you click Place Order, the order data (except for payment information) is immediately saved or persists in the system to avoid situations where order data is lost when a third-party application (for example, a credit card system) is for some reason unsuccessful and the order fails. This functionality eliminates the need to rebuild the entire order from nothing. Because the order data persists, you can recover the order if necessary.

Use the address book

The address book is available to you when creating an order. On the Order page, Shipping Details, under Shipping Address, you can view the current default address. If you want to select a different shipping address for the order, he or she can click the Address Book button. The Address Book dialog is displayed showing the current list of available shipping addresses.

Note: You can only add dynamic properties when creating a new address and not from the address book. You cannot update existing addresses on Checkout page for registered shoppers.

On the Address Book page, you can:

  • Click Ship to this Address to select an address for the order.
  • Click New Shipping Address to create an additional address for this account. When creating a new address, the address can be set as the billing address. Go to the Customer Profile page to set an address as the default.

The address book is available to you when amending orders.

For account-based commerce buyers, you cannot edit the shipping or billing address information as it is set for the account associated with the shopper. If you click the Edit button and modify the displayed address, the changes are saved as a new address.

Account-based commerce buyers with the Account Address Manager, Profile Address Manager, or Administrator role can add new, edit, or delete addresses. In addition, the account address manager and administrator can set default addresses for the account. These addresses are then available for account buyers to use.

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How does PunchOut catalog work? ›

How Does A PunchOut Catalog Work? PunchOut catalogs require a PunchOut integration between the buyer's eProcurement system and the supplier's catalog. Once this connection is achieved, the buying organization can access approved suppliers' eCommerce websites by logging into their procurement system.

What is a PunchOut catalog in procurement? ›

The term “PunchOut” refers to the fact that the customer exits the procurement application and receives access to the supplier catalog, where they can freely add products. The PunchOut catalog directly links the buyer's e-procurement solutions and all vendors by allowing them to work directly with suppliers.

What is the difference between a PunchOut and a catalog? ›

Hosted catalogues are archived in the P2P system of the customer or the service provider (marketplaces). PunchOut is available by means of an interface between the customer's eâ€'procurement solution and the supplier's website.

What is PunchOut in supply chain? ›

Punch-Out, or Punchout refers to a digital system in which a supplier allows customers to browse his product catalogs online and then purchase goods or services within the client's e-procurement system.

What is the difference between EDI and PunchOut? ›

Often, the two technologies mix and some pieces are the newer technology of punchout to let the user shop, but purchase orders and invoices are sent via EDI. The biggest difference between the punchout and EDI is that the Punchout focuses on the shopping integrations, and EDI is centered around data transfer.

What does OCI stand for in PunchOut? ›

What is an OCI punchout? OCI stands for Open Catalog Interface and refers to a standard created for the exchange of catalog data in order to integrate orders from external web catalogs into the company's own purchasing process.

What is the meaning of PunchOut? ›

: to record the time of one's stopping work or departure by punching a time clock.

Why use PunchOut? ›

Punchouts and item catalogs help bring all your purchasing into one system. They eliminate the need to go outside the e-Procurement software to shop for products, find out which products are approved for purchase, or generate purchase orders. That streamlines the entire purchasing and record-keeping process.

What are PunchOut capabilities? ›

Punch-Out streamlines the purchasing process due to it automating the catalogue integration. B2BE's Punch-Out functionality supports OBI and OCI standards, meaning you can visit suppliers catalogs, browse, select goods and integrate the reverse purchase order into your ERP system.

What is PunchOut forms? ›

Updated on August 23th, 2022. PunchOut is a type of electronic catalogue that forms an integral part of e-procurement solutions. It enables companies to have direct access to the offering they have negotiated with their suppliers.

How many versions of PunchOut are there? ›

Games. The series consists of eight different games, along with spin-offs.

How do you block a PunchOut? ›

Blocking can be performed by pressing down on the Control Pad. The player cannot choose which way to block, instead only dodging jabs. Blocking will also cost the player one heart. If the player blocks too many punches, they will lose all of their hearts, causing them to be unable to punch for a short period of time.

What are the four 4 stages of supply chains? ›

What are the components of your supply chain you should be focusing on right now?
  • INTEGRATION. Integration starts at your strategic planning phase and is critical throughout your communications and information sharing and data analysis and storage. ...

What are the 5 stages of the supply chain? ›

Supply chain management has five key elements—planning, sourcing raw materials, manufacturing, delivery, and returns.

What are the 3 stages of the supply chain? ›

Supply Chain Management (SCM) involves the following three levels:
  • Strategic Level.
  • Tactical Level.
  • Operational Level.

What is replacing EDI? ›

There has been some talk in tech circles that electronic data interchange (EDI) use is diminishing in organizations, with APIs being preferred as the chosen replacement to suit modern technology infrastructures.

How do you test cXML in PunchOut? ›

Generic cXML Tester
  1. Enter the URL you want to submit the cXML to in the URL field.
  2. Enter the cXML you would like to submit to the URL in the cXML Request field.
  3. Hit the submit button.
  4. The response from the server will be displayed in the cXML Response field.

Is EDI still a thing? ›

EDI remains an industry standard for supply chains, with at least 59% of companies making use of it. For the up-to-41% of companies still using manual data transfer, PEPPOL may help them integrate EDI technology and strengthen its presence.

What is the OCI protocol? ›

OCI is the abbreviation for Open Catalog Interface and is mainly used in B2B e-commerce. Briefly explained, OCI is a protocol for the exchange of shopping carts between merchandise management systems and other supplier catalogues.

What is final PunchOut? ›

The term punch out work refers to remaining action items that must be completed before a project officially ends. This term also describes the process of completing a punch list and indicating approximate timing of remaining tasks. Typically, the “punch out” is the last aspect of a construction project.

What is an example of punch? ›

Verb He punched me in the face. She punched him on the chin. He quickly punched the buttons on his telephone. She punched an opening through the dough with her finger.

What does punch out mean in military? ›

Pilots In Distress Describe 'Punching Out' When a military aviator's plane is in trouble — big trouble — sometimes the only option is to "punch out," to bail out of the aircraft in the rocket-powered ejection seat.

Is PunchOut difficult? ›

From day 1, Punch-Out has prided itself as one of the hardest series in Nintendo's roster. Many consider the original NES title to be the toughest of the bunch, but both Super Punch-Out and Punch-Out on the Wii give it a serious run for its money.

What is PunchOut inspection? ›

It sounds like an expert in boxing, but this kind of construction work has to do with fixing last-minute concerns and errors. Punch out work in construction takes place after the job is essentially done, when there still may be small issues to address or requirements to be met.

What is a Level 1 PunchOut Catalog? ›

Level 1 PunchOut Catalogs

The buyer selects a supplier's logo and is authenticated into the supplier's eCommerce storefront. They are taken to the home page, and from there, the buyer can search and browse products. The majority of eProcurement platforms support this type of PunchOut workflow.

What is PunchOut catalog in Oracle Fusion? ›

PunchOut is an eProcurement software that ensures the buyer can access the supplier's store or catalog from within their procurement application. The buyer does this to search and then order products, while their application maintains a connection with the site and marshals essential information.

How does Super PunchOut work? ›

POWER METER & KNOCK OUT PUNCH MARK When you hit your opponent, your Power Meter increases. If you are hit by your opponent's punch, your Power Meter will decrease. If you are knocked down, it will empty. When the Power Meter is at maximum, the Knock Out Punch Mark will start flashing and you can use a Knock Out Punch.

What is the difference between Level 1 and Level 2 PunchOut? ›

Level 1 PunchOut Vs Level 2 PunchOut

In level 1 PunchOut, the customer has to specifically start a PunchOut session in order to view products from the supplier catalog. Whereas in level 2 PunchOut, the customer can view products even without initiating PunchOut session.

What is level 2 PunchOut? ›

A Level 2 PunchOut catalog is a PunchOut-enabled website with the special ability to allow the buyer to punch-out directly to an item from within a procurement system.

What is an l2 vendor? ›

2. Level 2 suppliers provide their products directly onto the platform. This allows Shoppers to easily search and make comparisons within the Ariba search tool across multiple suppliers and many products.

What are all the moves in PunchOut? ›

Gameplay. Little Mac has six basic moves: left and right jabs, left and right body blows, left and right dodges, block, duck, and the uppercut. Uppercuts can only be used once the player has a star, which you gain by hitting the opponent right before or after they attack or other special circumstances.

What does the S mean in Super Punch-Out? ›

To use a Knockout Punch, the player must fill the Power Meter at the bottom of the screen by hitting their opponents. Once filled, the "S" at the end of the meter begins to flash, signally a Knockout Punch is ready.

What is the punch-out process? ›

“Punchout” refers to the electronic communication between a company's internal procurement systems and its suppliers. Using punchout, a buyer can access suppliers' catalogs and then purchase products seamlessly, within his internal infrastructure.

What is the strongest punch technique? ›

The strongest punch you can throw is an uppercut, but it works best when it's set up by a jab and cross.


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